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FAQ CUSTOMERS 2017-03-22T02:56:15+00:00

CUSTOMER FAQ

I was approved by MUSA Auto Finance for a lease, but I decided to buy a car from another dealer who does not offer your financing. Can I still use my approval at another dealer? 2017-03-16T23:16:35+00:00

MUSA Auto Finance is very loyal to its dealer partners, and each dealer we do business with must go through our approval process. However, we are happy you are interested in a lease from MUSA Auto Finance, and we would like to help. Please call 800-895-6872 to speak to one of our representatives, and we will work with you to take care of your needs.

I received a letter from MUSA Auto Finance, but I don’t have a MUSA account. What should I do? 2017-03-16T23:17:17+00:00

If you recently applied for a car loan, the dealership may have presented your application to several lenders, including MUSA Auto Finance. We are required to send you the letter you received as a follow up. If you would like additional information, please follow the instructions in the letter. If the letter references another topic, please call 1-800-895-6872 for assistance.

I think my debit card or bank account number has been used fraudulently to make a payment. What can I do? 2017-03-16T23:20:10+00:00

If you suspect your account(s) is at risk for fraud, contact your financial institution(s) promptly to file a payment dispute.

How long does it take for a payment to post to my auto loan account? 2017-03-16T23:43:23+00:00

All payments are posted at the close of business on the business day they are received. After your payment has posted, it will be processed and appear in your account the following business day.

How do I request a name change on my account? 2017-03-16T23:44:45+00:00

Collect two forms of proof of the name change (i.e. driver’s license; marriage certificate; part of the divorce decree) and send them to us via mail or email, using the addresses below. Please include your account number, so we may locate you.

Mailing address:

MUSA Auto Finance
PO Box 803526
Dallas, TX 75380-3526
ATTN: Customer Service

Email address:

MUSACustomerService@musaauto.com

How do I request a payment extension? 2017-03-16T23:45:14+00:00

Please call 1-888-216-0114 to confirm eligibility for, and request, an extension.

Will the extension impact my insurance or GAP coverage? 2017-03-16T23:47:07+00:00

Yes. Your GAP insurance only covers the original term of your lease.

Am I responsible for getting extended GAP coverage if I obtained a payment extension? 2017-03-16T23:47:36+00:00

Yes. Please contact the dealer from whom you originally purchased your GAP insurance, and ask about extending your coverage.

Where should I mail my payments? 2017-03-16T23:48:13+00:00

Please send your monthly payments to the MUSA address shown below.

MUSA Auto Finance
PO Box 803526
Dallas, TX 75380-3526

You can also make payments online, at musaautofinance.com

How do I handle an insurance claim due to physical damage? 2017-03-16T23:48:47+00:00

Please call 1-888-216-0114 for assistance.

What are my insurance requirements? 2017-03-16T23:49:27+00:00

You’re required to maintain auto insurance that includes comprehensive and collision coverage, with a maximum deductible of $1,000 each.

How do I request a pay-off quote? 2017-03-16T23:50:14+00:00

Please call 1-888-216-0114 for assistance.

Where do I mail pay-off checks? 2017-03-16T23:50:42+00:00

All payoff checks should be sent to the following address:

MUSA Auto Finance
PO Box 803526
Dallas, TX 75380-3526

I have moved to a different state and need to get tags. What should I do? 2017-03-16T23:51:17+00:00

Visit your local tax office and advise them that you are a new resident of the state and need to register your vehicle. Make sure they know that MUSA Auto Finance is the lienholder.

Can I trade my car in before the lease term expires to a dealership to buy/lease a new one? 2017-03-16T23:51:56+00:00

Yes, you can trade your car in. Please visit any dealer, and ask them to contact us in order to verify the payoff amount / remaining lease balance required to get you out of the lease. You may also call 1-888-216-0114 to obtain the payoff balance yourself.

Can I turn my car in early? 2017-03-16T23:52:48+00:00

Yes, you may. We do have early termination clauses in our leases. Please call 1-888-216-0114 and we will be more than happy to walk you through the process.